Return Policy
Returns & Exchanges Policy
At Sececle, we want you to be completely satisfied with your purchase. If for any reason you are not satisfied with your order, we offer a straightforward Returns & Exchanges Policy to ensure your peace of mind.
1. Eligibility
To be eligible for a return or exchange, your item must be unused, unworn, and in the same condition that you received it. It must also be in the original packaging with all tags attached. Please note that certain items, such as final sale items, gift cards, and personalized or customized items, may not be eligible for returns or exchanges.
2. Timeframe
You have 30 days from the date of purchase to initiate a return or exchange. After this timeframe, we may not be able to accept your return or exchange request.
3. How to Initiate a Return or Exchange
To initiate a return or exchange, please contact our customer service team at [email protected]. Please provide your order number and a brief explanation of the reason for your return or exchange request. Our customer service team will provide you with further instructions and assist you with the process.
4. Return Shipping
Unless the return or exchange is due to a mistake on our part or a defective product, you will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
5. Refunds or Exchanges
Once your return is received and inspected, we will send you an email notification to inform you of the approval or rejection of your refund or exchange. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 7-14 business days. If you are exchanging an item, we will ship the replacement item to you promptly.
6. Contact Us
If you have any questions or concerns about our Returns & Exchanges Policy, please don’t hesitate to contact us at [email protected]. Our dedicated customer service team is here to assist you and ensure that your shopping experience with us is a positive one.